Lockwatch Help

Make sure you read this page to understand how Lockwatch works.

Getting Started

After you install Lockwatch, open up the app and switch on the alert emails. If you don't have a lock screen, you will be asked to set one up.

Once you have activated the alert emails, try locking your phone and deliberately typing in the wrong unlock code.

  • You must enter a minimum of 4 digits or dots for each unlock attempt. This is the minimum length required by Android.
  • Wait at least 10 seconds before entering the correct code, otherwise Lockwatch will discard the email.

How do I uninstall Lockwatch?

  1. Open the Lockwatch app.
  2. Swipe to the bottom of the first tab (General).
  3. Touch the last help tip to quickly deactivate and uninstall Lockwatch.

How do I remove the lock screen?

The lock screen is a feature built into your phone. When you uninstall Lockwatch, it will not remove the lock screen. You need to open your phone's security settings, select Lock Screen, and select None.

If you have forgotten your unlock code, enter an incorrect code 5 times. A “Forgot password” option should then appear. This allows you to reset your unlock code using your Google account.

What happens if I enter the wrong code too many times?

When you activate Lockwatch, Android warns that Lockwatch might “erase all the phone's data”. This is due to a permission that Lockwatch uses to monitor incorrect unlock attempts. Lockwatch does not contain any code to wipe your phone, so this will never happen.

Does Lockwatch work with fingerprint or face unlock?

Unfortunately there is no way to intercept fingerprint and face unlock events in Android. If the thief tries guessing your backup code the app will still work of course.

Can Lockwatch turn on GPS automatically?

Android does not allow apps to use the GPS if it has been turned off by the user. You need to leave GPS on so that Lockwatch can use it when needed. There is nothing we can do until Android improve this.

I have already purchased the premium version

If our app is not recognising a previous purchase, make sure you are signed in to the same Play Store account that you originally purchased Lockwatch with. You can also try uninstalling our app and installing it again.

Does Lockwatch wait before taking a photo?

Lockwatch will capture the photo and location as fast as it can when the wrong unlock code is entered. Once Lockwatch has captured both it will check whether the correct code has since been entered. If it has, it will discard the information that was captured. There is no point sending the email if the correct code was entered.

Why am I still not getting any emails?

Your email provider might be delivering them to your Spam folder. Make sure you check this folder and mark the emails as Not Spam so they are delivered to your inbox. Alternatively try a different email address.

Some phone manufacturers customize the Android software and may introduce bugs which prevent apps like ours from working. We can't do anything to fix this but you can try reporting the issue to them.

My phone was stolen. What should I do?

We don’t have any access to your phone so don’t ask us to locate your phone if it lost or stolen.

  • Check your inbox for a Lockwatch email. If you purchased Lockwatch Premium, you have a much greater chance of receiving the email due to the additional features.
  • Try using the Android Device Manager to locate your phone. It might be too late if the thief has already powered it off or changed SIM cards.

When you receive the Lockwatch email, contact your local police station and your local newspaper with the photo. Hopefully someone in your community recognises the person in the photo.

Follow Us
Reviews

"Awesome app Someone stole my phone from my car today and this app literally helped me get it back."